For me, building thoughtful customer relationships becomes more engaging when there is room for questions as well as explanations. Remembering the context of a question can matter as much as giving a quick answer. That is why the connection between Customerrelationship and customer relationship management makes me want to think through an example. I am still thinking through the practical side, because the context can change what seems useful. What information helps a team continue a conversation without making someone repeat everything? customer relationship management